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COLDPLAY票卡寄送Tickets Delivery 4

( 2017-03-20 )

【COLDPLAY】票卡第四波寄送作業公告

COLDPLAY 4/11場次及4/12場次於2017/03/01-3/13完成購票之配送訂單,其票卡已於3/20(一)中午交付黑貓宅急便或郵局,預計3/21(二)開始陸續進行配送。

國內郵寄服務僅限2017/03/13(含)前訂購之訂單,2017/03/14(含)後的訂單皆為現場領取。

1.系統將於3/21(二)開始陸續更新訂單狀態與查貨號碼,同時發送Email通知信件。

2.部分消費者信箱會將系統信件歸至垃圾郵件,請務必檢查垃圾郵件。

3.建議將拓元售票系統客服Emailtixcraft@tixcraft.com)加入郵件通訊錄或信件白名單,減少被郵件伺服器判定為垃圾郵件的機會。

4.收到系統信件的消費者,可至【訂單查詢】頁面查看【訂單狀態】。

5.訂單狀態若顯示【已配送】之訂單,點選該筆訂單中的【展開明細】即可看到黑貓宅急便或郵局的查貨號碼,方便您查詢配送狀況。

6.收到E-mail通知後5個工作天內未收到票卡,請務必來信查詢(拓元客服信箱:tixcraft@tixcraft.com
※來信查詢請務必附上:
(1)訂單編號。
(2)購票會員姓名。
(3)購票會員帳號之E-mail

7.若發生下列狀況,將會【自動轉為現場取票】,請務必留意:
(1)開始配送後,若黑貓宅急便多次聯絡皆未回應者或郵局招領未果者,票卡將直接退件回本公司,自動轉為現場取票。
(2)為避免盜用帳號及詐騙轉讓行為,配送地址是依當時訂購送出的資料為準,若有【地址缺漏】或【收件人中文姓名不全】或【收件人姓名為英文或他國語言暱稱】等各式問題,導致無法成功配送,票卡一樣會直接退件回拓元,並自動轉為現場取票。

8.現場取票時間及地點說明:
(1)請於開演當日至桃園高鐵站前廣場售票服務台取票。(確切時間及地點將於演出前一週公告)
(2)取票時,請務必出示下列2項資料,以供核對身份:
 a.訂單編號。(可至拓元售票系統【訂單查詢】頁面,查看【訂單編號】)。
 b.購票會員身份證明。(僅限正本,身份證、 健保卡或護照擇一)

9.COLDPLAY 4/11場次及4/12場次於2017/3/1-3/13完成購票之配送訂單,3/20(一) 12:00起不再接受傳真退票,若需辦理退票者,請於收到票卡後,連同退票申請表寄回拓元辦理退票申請。

COLDPLAY Tickets Delivery Announcement Phase 3.

Tickets of Apr. 11 show & Apr. 12 show (purchased during Mar. 1 - Mar. 13, 2017) have been sent to Ta-Q-Bin Delivery or post office in the afternoon of Mar. 8(Wed.) and are expected to start to be delivered from Mar. 20(Mon.).

※The tickets that are purchased before 13/3/2017 can be delivered to only one address per order.
The tickets that are purchased from 14/03/2017 and after must be picked up at the venue.

a. Our system will send notification emails and update the delivery status of your orders online.

b. Our emails might be regarded as spams by your e-mailing system. Please check your spam folder and add tixCraft customer service email address (tixcraft@tixcraft.com) to your email contact list or whitelist.

c. Once receiving our notification email, you may check "Order Status" at "Order History" from our website.

d. If your order status is "Delivered", you may click at "Show Detail" to see the delivery tracking number of Ta-Q-Bin Delivery or post office. You can see the delivery progress of your tickets by clicking the link.

e. If you do not receive your tickets in five working days after receiving the notification email, please contact us through tixcraft@tixcraft.com with the following data:
(i) Order Number
(ii) Name registered in your membership
(iii) Email address you used to register the membership

f. If any of the following scenario occurs, your tickets can only be obtained at the event venue ticket office:
(i) If Ta-Q-Bin Delivery couldn't contact you for several times or the post office registered mail failed to be claimed, the tickets will be returned to our office and you will need to collect your tickets at the event venue ticket office.
(ii) The delivery fails due to incorrect or incomplete receiver's name.
(iii) The delivery fails due to incorrect or incomplete address.
(iv) The receiver's name is not in Chinese or is a nickname.
(v) The address is not in Chinese.

g. On tickets collection at the venue:
(i) Tickets can be obtained at the ticket office located at
HSR Taoyuan Station Plaza on the event day. The actual date and location will be announced one week before the event.
(ii) Please show the following data upon collection for identity verification:
 a. Order number (Log in and check your "Order History" at tixCraft website to get this number)
 b. Photo ID (ex: insurance card, passport or other forms of ID)-Please note the name on the ID MUST BE THE SAME as the name registered in your membership.

h. tixCraft doesn't accept any ticket refund applications by fax later than 12:00pm, Mar. 20(Mon.) for Tickets of Apr. 11 show & Apr. 12 show (purchased during Mar. 1 - Mar. 13, 2017). Please wait until you receive your tickets (RFID cards) and send the ticket refund application form with your tickets (RFID cards) by using registered mail to "tixCraft Customer Service Department."