YEARS&YEARS The Palo Santo Tour 2019 Live in Taipei

Your tixCraft account may start purchasing tickets in 24 hours after your mobile phone number is successfully verified.

Years & Years is a British band founded in LondonUK, Band member including Olly Alexander, Mikey Goldsworthy and Emre Türkmen. Their biggest hit single "King" from their debut album Communion reached number one in the UK Singles Chart in March 2015, April 2018 they announced the release of their second studio album Palo Santo which features singles "Sanctify" and "If You're Over Me" which reached to Top 10 in the United
Kingdom. This is the very first time they bring their music coming to Taiwan, Don't miss it !

 

【YEARS & YEARS The Palo Santo Tour 2019 Live in Taipei】

♦Date:March. 5, 2019 (Tue.)
♦Time:8 PM (The actual performance time is based on the site announcement.)
♦Venue:Legacy Taipei
♦Ticket Prices:NTD 2300 (All Standing)
♦On-Sale Date:
 •Live Nation Member Presale:2018/12/14 (Fri.) 11:00-17:00
 •General On Sale:2018/12/15 (Sat.) 11:00

※For safety, pregnant women, children under 7 year's old and 110cm are not allowed to enter to standing area.
※Please queue up according to a designated serial number print on ticket for admission

示意圖僅供參考示意
示意圖僅供參考示意1
  1. Tickets can be refunded within three days of purchase. A service fee of 5% of the ticket prices will be charged for ticket refund. For discount ticket applicants, you must be able to present valid documents upon purchase and entry on show day. The total amount of refund tickets for each person/show should not exceed the limit quantity of each show in all circumstances.
  2. No Professional Video and Audio Recording Equipment / Professional Photo Cameras / Telephoto Lenses / Drones / Tablets / Go Pro Cameras are allowed. There will be security check while entry. No backpacks and bag size please check on https://www.livenation.com.tw/. Any Bags or items against Security regulations will not be allowed for Entry. Please arrive in advance for security check to avoid late entry. If you have any luggage or any kinds of bags bigger than our regulation, please don't bring to the venue. Concert information please follow Live Nation Taiwan website www.livenation.com.tw or facebook.
  3. One ticket is valid for one person (including children) ONLY for the date on the ticket. For safety, pregnant women, children under 7 years's old and under 110cm are not allowed to enter standing area.
  4. Please read these terms and conditions and check the content of your order carefully. The transaction is non-cancellable once the payment is complete.
  5. Tickets cannot be re-issued, refunded, or exchanged if they are lost, damaged, burned, or not recognizable. Tickets which have been altered / tampered / defaced and copies / scans of tickets are invalid.
  6. There are some fans purchased tickets from non-official ticketing system such as secondary-ticket-selling websites. Artist management would like to appeal to all the fans not to buy secondary concert tickets. please visit official ticketing website – tixCraft. tixCraft will release available tickets from time to time, please pay attention to it. There are possibilities of unable to enter due to secondary tickets’ controversy, please protect your own rights and interest through purchasing tickets from OFFICIAL ticketing.
  7. Tickets which are bought in any resale platforms at a greater price than the official price are not refundable under all circumstances. The promoter reserves the right to report to police according to the Social Order Maintenance Law Article 64-2.
  8. Please follow the concert regulations, for those who violate the rules, we might restrict you from attending the concert and reserves the right to pursue legal actions. In case the event is postponed or cancelled, the promoter is not responsible for traffic or accommodation compensation.
  9. No Professional cameras, Audio and Video recording equipment or radio scanning/jamming equipment. Once any recording actions are taken, we will have to delete the contents in your memory cards. For those who violate the rules, we will ask you to leave the venue and restrict you from entry.
  10. During the performance, please don’t stand on chair for safety reason,
    • Please don't raise sboard or cellphone to block the view.
    • Please don't throw light stick, bottle or can etc any kind of objects may cause damage.
    • The staff members have the right to request violators to leave the venue.
  11. According to regulations, standing tickets have no assigned seats or registered names, you are not able to enter if you lose your tickets.
  12. For Lost Tickets: Dial 02-8772-9835 or EMAIL:tixcraft@tixcraft.com at your earliest convenience. Please bring police report, proof of purchase and you photo ID and go to the tixCraft ticket booth before 5:00PM on show day to sign the certification document. Once show starts and the ticket is confirmed as not occupied, you will be able to enter. However, if anyone with the ticket shows up and he/she will be the priority, audience who lose tickets need to re-purchase ticket for admission. We may report to police station if there is controversy.
  13. Reissue of tickets is not available, please keep your tickets well. Please check Live Nation Taiwan Official Facebook Page for admission guidelines https://www.facebook.com/livenationtw/ . The promoter reserves the right to alter / amend / modify or cancel the event without notice.
  14. For further questions, please contact our customer service at 02-8772-9835 (service time: Mon. through Fri., 10:00-12:30 and 13:30-18:00, unavailable on national holidays) or email to tixcraft@tixcraft.com
  1. Your tixCraft account may start purchasing tickets in 24 hours after your mobile phone number is successfully verified.
  2. Up to 4 tickets are allowed per person.
  3. You can choose "Credit Card" (online only) or "ibonkiosk" (at 7-11 CVS) as your payment method. Please note the ATM card you use must be registered by Taiwan bank and please finish your transaction via ATM money transfer within 1 hour after the order is confirmed.
  4. "Credit Card" (online only)
    • VISA, MASTER and JCB cards are acceptable for credit card payment. American Express, Diners and UnionPay credit cards are not acceptable.
    • If your transaction is failed or declined by paying with credit cards, please always check your order status on our website whether the order is confirmed.
  5. "ibonkiosk" (at 7-11 CVS)
    • If you choose to pay via 7-11 ibon kiosk, please wait for at least 20 minutes before operating any ibon kiosks. The payment should be done within 1 hour after your order is confirmed. For instance, if you confirm the order at 10:00 on our website, the payment must be done by 12:00. If you fail to make the payment before the 1-hour deadline, your order will be cancelled and the tickets will be released back to the system.
    • The ibon kiosk payment process as below:
      1. Please read and follow the instructions shown in "Order History". Make sure you print the "Order History" page or remember your "Ticket Pickup Serial Number" and "Ticket Pickup Number".
      2. Go to your nearest 7-11 CVS and pay/get your tickets printed with the following steps:
        1. Find an ibon kiosk at the 7-11 CVS.
        2. Please click "票券中心""售票系統""取票""拓元售票系統" at ibon.
        3. Please input your "Ticket Pickup Serial Number" and "Ticket Pickup Number" respectively and print the payment voucher.
        4. Please bring the voucher to the cashier in the same 7-11 CVS and pay/ get your tickets printed. Please note you are required to pay in cash by choosing "pay via ibon kiosk" and an amount of NT$30 in cash per order as service fee will be charged upon making the payment at 7-11 CVS.
  6. If you have any unpaid orders or if your payment for any orders has failed in your account, you will need to wait until the system automatically deletes the previous orders for the next purchase.
  7. If there is a refund ticket, it will automatically be released back to the system.

♦You only can choose "ibon取票(Pick up Via ibon)" as your collection method.

  1. Please get your tickets printed at your nearest 7-11 ibon Kiosk in Taiwan.
  2. Tickets pickup at 7-11 ibon kiosk process:
    • Please read and follow the ticket pickup instructions shown in "Order History". Make sure you print the "Order History" page or remember your "Ticket Pickup Serial Number" and "Ticket Pickup Number"
    • Go to your nearest 7-11 CVS and get your tickets printed with the following steps.
      1. Find an ibon kiosk at the 7-11 CVS.
      2. Please click "票券中心" → "售票系統" → "取票" → "拓元售票系統" at ibon.
      3. Please input your "Ticket Pickup Serial Number" and "Ticket Pickup Number" respectively and print the voucher.
      4. Please bring the voucher to the cashier in the same 7-11 CVS and get your tickets printed. Please note an amount of NT$30 in cash per order as service fee will be charged upon ticket pickup at 7-11 CVS.
  3. Orders that have been paid couldn’t be refunded if you exceed the time limit to collect your tickets.
  1. Please read our FAQ for the complete regulations on refunding tickets announced by Ministry of Culture. The rules of refund for this event is as follows.
  2. 5% of the ticket price will be charged as service fee for all refunded tickets unless the concert is cancelled due to force majeure.
  3. The tickets can be refunded but may not be exchanged. Please apply for a refund within 3 days after the ticket purchase. Ex:
    • If the purchase date is Dec. 14, 2018, then the deadline for the refund application is Dec. 17, 2018.
    • If the purchase date is Dec. 15, 2018, then the deadline for the refund application is Dec. 18, 2018.
  4. Refund Process:
    • When apply for ticket refund, customers who paid by cash will be refunded in cash, and those who paid by credit card will get the refund from the credit card used.
    • Pay by Credit Card
      1. If the tickets have been picked up, please download and complete the ticket refund application form, and return the form with your original tickets by using registered mail to: tixCraft Customer Service Department 10F, No.270, Sec. 3, Nanjing E. Rd., Songshan Dist., Taipei City 10551, Taiwan. The ticket prices minus the refund service fee will be refunded to your credit card account.
      2. If the tickets have not been picked up yet, please download and complete the ticket refund application form and fax it to 02-8772-9853. The ticket prices minus the refund service fee will be refunded to your credit card account.
      3. It may take up to 20 working days (start from the date when the application is received) to complete the refund process by tixCraft. After the refund process is done, money will be sent to the credit card company. The time for each card issuing bank to process the credits back to your account is different. Please check with your card issuing bank for the actual time the refund to appear on the statement.
    • Pay by "ibonkiosk" (at 7-11 CVS)
      1. Please download and complete the ticket refund application form. Please have one copy of your passbook (valid domestic account in Taiwan only) and the completed application form with your original tickets sent by registered mail to: tixCraft Customer Service Department 10F, No.270, Sec. 3, Nanjing E. Rd., Songshan Dist., Taipei City 10551, Taiwan. The copy of your passbook must show bank’s name and branch, account holder’s name and account number clearly.
      2. The refund process may take up to 20 working days (start from the date when the application is received).
  5. Please check your order at "Order History" at tixCraft website after 5 working days. Your order status should be "Refund due to personal issues". If your order status does not change, please contact us immediately by phone or email for confirmation.

※購買票券前,請先了解並同意以上規範,如不同意請勿購買,以免產生不必要之糾紛及損害;當進行購票及退票作業時,將視同您已瞭解並同意遵守以上全部事項。

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