SEVENTEEN WORLD TOUR ODE TO YOU IN TAIPEI

You may start purchasing tickets with your tixCraft account after your mobile phone number has been successfully verified.

🎫 Please enter from Live Nation Taiwan website for Live Nation Taiwan presale. http://bit.ly/SEVENTEEN2020

All the CARATS get ready! SEVENTEEN is bringing ODE TO YOU WORLD TOUR to Taipei!

SEVENTEEN consists of 13 members, each member has charmed the fans with their own style and talent. The group made its debut on May 26, 2015 and has won a lot of prestigious awards in South Korea. SEVENTEEN has started ODE TO YOU WORLD TOUR in 2019, and will bring it to Europe for the first time. After the successful 2-shows concerts in Taiwan in 2018, they are coming to meet their beloved fans – CARATS again next March. Make sure to grab a ticket and join the concert with us! 

【SEVENTEEN WORLD TOUR ODE TO YOU IN TAIPEI】
👁Date & Time:2020/02/29 (SAT) 6PM (The actual performance time is based on the on-site situation)
💋Venue:NTSU (Linkou) Arena 
👁Ticket Prices:GA 5800
                                   SEATED 4800/4300/3800/2800/2300
💋Ticket Info:
🎫 Public on-sale:2019/12/21 (SAT) 11AM at tixCraft Ticketing
🎫 Live Nation Taiwan Presale: 2019/12/20 (FRI) 12PM-5PM
(Register Live Nation Membership and subscribe to our newsletter before the Presale ends. Log in to your account on Live Nation Taiwan website and click the presale button to attend Live Nation Members Pre-sale on 2019/12/20 (FRI) , 12PM till 5PM Taiwan local time.)
➡ More Event Info: www.livenation.com.tw

※You can choose to print a special name for memory on the special paper ticket when you make a purchase online. This service is available no later than Dec. 21th 2019.
•Please note the name is not editable after submission.
•You can only enter names in Traditional Chinese or English. Chinese name should be shorter than 7 characters, and English name also should be shorter than 25 lower cases letters. The length of names in mixed characters will automatically be determined by System.
•Please note one space is counted as one lower case letter and please DO NOT use any special characters in the name.

※Seat Selection Instruction※
•Seat Number
 a. All consecutive odd/ even seat numbers in the same row in all area are adjacent seats to each other.
 b. There are some areas on level A with odd and even seat numbers together. If you choose "computer generated" when you purchase tickets and see computer choosing seats in a mix of odd and even seat numbers, these seats are adjacent to each other.

Row Number
 a. The row numbers on level A starts from 0 and increase progressively which means Row 0 is the closest row to the stage, row 1 and after follows.
 b. The row numbers on level B starts from 15 and decrease progressively which means Row 15 is the closest row to the stage, row 14 and before follows.
There are safety railings in the front of first row on level A and B. The railings might block part of views from certain audiences. If you do mind the view restricted from safety railing, please choose other rows/ areas or seats.

Sections mentioned below are in partly view restricted areas. Please apply discretion before purchasing tickets. Thank you.
▲ Seats in “黃1B-2、黃1B-1、黃1A-1、黃2A-2、橙1B-1、橙1B-2、橙1A-2、橙2A-1” are partly view restricted due to distance from the stage edge and production requirements. You may not have full view of: 
*LED screen on main stage
*Artists performance in the middle and back of the main stage. You may want to watch the side screens next to the main stage.
*The above zones have normal full view outside the main stage, the side stage and the extended stage.

 

📍 You need to be a registered member of tixCraft for ticket purchase. Please register as tixCraft member and complete verification in order to purchase tickets in advance!!!
📍 Up to 4 tickets are allowed per person. Tickets are limited for presale session. tixCraft Ticketing and Live Nation Taiwan Website are different websites. In order to attend Live Nation Taiwan Members presale, please register on both websites.
Register on tixCraft: https://tixcraft.com/faq 
Register on Live Nation Taiwan Website: http://po.st/registertw 
Live Nation Taiwan Presale Procedure: http://po.st/LNps
📍 There will be Security Check upon entry. No food and beverage (except water) and any form of professional video, audio recording equipment, professional photo cameras and selfie sticks in the venue. There are no lockers at the Venue. Promoter has the right to deny your entry if you violet the regulation and ask you to seek for another place to keep the items aren’t allowed to bring in. For more entry regulations, please check on Live Nation Taiwan website www.livenation.com.tw or social media (@livenationtw) including Facebook page, Instagram and Twitter for the latest updates.
📍 Promoter reserved the right to change these terms & conditions at any time.

The layout below is not drawn to scale and is subject to change.

The layout below is not drawn to scale and is subject to change.1

  1. Tickets can be refunded within three days of purchase. A service fee of 5% of the ticket prices will be charged for ticket refund. For discount ticket applicants, you must be able to present valid documents upon purchase and entry on show day. The total amount of refund tickets for each person/show should not exceed the limit quantity of each show in all circumstances.
  2. There will be Security Check upon entry. No suitcase and bags bigger than 21*29.7 cm (around A4 size) of any kind, food and beverages except bottled water or hazardous objects are allowed. There’s no lockers at the Venue. Promoter has the right to deny your entry if you violet the regulation and ask you to seek for another place to keep the items aren’t allowed to bring in. For more entry regulations, please see the http://po.st/NUESTguideline and check on Live Nation Taiwan website or social media (@livenationtw) including Facebook page, Instagram and Twitter for the latest updates.
  3. One ticket is valid for one person (including children) ONLY for the date on the ticket.
  4. Please read these terms and conditions and check the content of your order carefully. The transaction is non-cancellable once the payment is complete.
  5. Tickets cannot be re-issued, refunded, or exchanged if they are lost, damaged, burned, or not recognizable. Tickets which have been altered / tampered / defaced and copies / scans of tickets are invalid.
  6. There are some fans purchased tickets from non-official ticketing system such as secondary-ticket-selling websites. Artist management would like to appeal to all the fans not to buy secondary concert tickets. Please visit official ticketing website – tixCraft. tixCraft will release available tickets from time to time, please pay attention to it. There are possibilities of unable to enter due to secondary tickets’ controversy, please protect your own rights and interest through purchasing tickets from OFFICIAL ticketing.
  7. Tickets which are bought in any resale platforms at a greater price than the official price are not refundable under all circumstances. The promoter reserves the right to report to police according to the Social Order Maintenance Law Article 64-2.
  8. Please follow the concert regulations, for those who violate the rules, we might restrict you from attending the concert and reserves the right to pursue legal actions. In case the event is postponed or cancelled, the promoter is not responsible for traffic or accommodation compensation.
  9. No Professional cameras, Audio and Video recording equipment or radio scanning/jamming equipment. Once any recording actions are taken, we will have to delete the contents in your memory cards. For those who violate the rules, we will ask you to leave the venue and restrict you from entry.
  10. During the performance,
    • Please don't stand on any chairs for safety reason.
    • Please don't raise any support boards or cellphones to block other’s view.
    • Please don't throw any kinds of light sticks, bottles or cans or objects may cause damage.
    • The staff members have the right to request violators to leave the venue.
  11. Lost Tickets:
    • For Lost GA Tickets: Dial 02-8772-9835 or email to tixcraft@tixcraft.com before 2020/02/27 6PM. Please bring police report, proof of purchase and your photo ID and go to the tixCraft ticket booth before 4:00PM on show day to sign the certification document. Once show starts and the sequence number is confirmed as not occupied, you will be able to enter. However, if anyone with the ticket shows up and he/she will be the priority, audience who lose tickets need to re-purchase ticket for admission. We may report to police station if there is controversy. If you lose your ticket on show day, please re-purchase a ticket (subject to the avilability).
    • For Lost Seat Tickets: Dial 02-8772-9835 or email to tixcraft@tixcraft.com at your earliest convenience. Please bring police report, proof of purchase and your photo ID and go to the tixCraft ticket booth before 4:00PM on show day to sign the certification document. Once show starts and the seat is confirmed as not occupied, you will be able to enter. However, if anyone with the ticket shows up and he/she will be the priority, audience who lose tickets need to re-purchase ticket for admission. We may report to police station if there is controversy.
  12. Reissue of tickets is not available, please keep your tickets well. Please check Live Nation Taiwan Official Facebook Page for admission guidelines https://www.facebook.com/livenationtw/. The promoter reserves the right to alter / amend / modify or cancel the event without notice.
  13. For further questions, please contact our customer service at 02-8772-9835 (service time: Mon. through Fri., 10:00-12:30 and 13:30-18:00, unavailable on national holidays) or email to tixcraft@tixcraft.com
  1. Your tixCraft account may start purchasing tickets after your mobile phone number is successfully verified.
  2. Up to 4 tickets are allowed per person. In order to accelerate your order process, you may choose "Computer generated" for seat selection. (Only "Computer generated"available on 2019/12/21)
  3. You can choose "Credit Card" (online only) or "ATM Money Transfer" as your payment method. Please note the ATM card you use must be registered by Taiwan bank and please finish your transaction via ATM money transfer within 1 hour after the order is confirmed.
  4. After 2020/02/27, payment method is "Credit Card" only.
  5. "Credit Card" (online only)
    • VISA, MASTER, JCB and UnionPay cards are acceptable for credit card payment. American Express and Diners credit cards are not acceptable.
    • If your transaction is failed or declined by paying with credit cards, please always check your order status on our website whether the order is confirmed.
  6. "ATM Money Transfer"
    • Bank transfer over the counter is not allowed.
    • Paying with a non-Cathay Bank ATM card or at a non-Cathay Bank ATM machine will be charged NT$15 as extra bank charges.
  7. If you have any unpaid orders or if your payment for any orders has failed in your account, you will need to wait until the system automatically deletes the previous orders for the next purchase.
  8. If there is a refund ticket, the system will automatically release the seat back to the system.
  1. All tickets will be delivered via appointed logistics company to your delivery address within Taiwan, Penghu, Kinmen and Matsu. Overseas shipping service is not available. Please choose "現場取票 (Event Venue Collection)" as your delivery method and collect your tickets at ticketing booth on site. Your membership information will be used as shipping information. Please make sure that your name, phone number and address are correct in order to receive tickets or products successfully.
    • The tickets that are purchased before 2020/01/31 can be delivered to only one address per order.
    • The tickets that are purchased from 2020/02/01 and after must be picked up at the venue.
  2. The service fee of "國內配送(Domestic Distribution)" and "現場取票 (Event Venue Collection)" :A NT$100 service fee is applied per order.
  3. "國內配送(Domestic Distribution)"
    • Please fill in "real, complete and accurate" recipient names and addresses in Chinese. Incomplete names, incomplete addresses, names in English or other languages, or nicknames may cause difficulties to the delivery process. When the mail is returned to tixCraft ticketing office, the order will automatically be converted to "現場取票 (Event Venue Collection)".
    • If your delivery address is your office address, please make sure it could indeed deliver to you. (For example, please write down the company/department name and extension phone number explicitly). If the mail is lost due to internal delivery issue of the mailroom or incorrect address / contact information, tixCraft reserves the rights not to re-issue the tickets.
    • In order to help consumers to receive the tickets in a fastest manner, and to avoid "theft & fraud", you need to fill in the correct delivery address before your submit the order. tixCraft will not allow any modification on the delivery addresses once the order is successfully made.
    • Tickets will begin to be sent in batches from late January, 2020. tixCraft will announce on website and the system will send emails to the members who made the order. Please check your inbox for an email from us. If the tickets are not delivered within 5 working days after you received the notification email, please call 02-8772-9835 during office hours.
  4. "現場取票 (Event Venue Collection)"
    • If you choose "現場取票 (Event Venue Collection)" as your deliver method, please collect your tickets at our ticketing booth on site on the day of the show (Time will be announced separately).
    • Please note you CAN NOT change "現場取票 (Event Venue Collection)" to any other delivery method once you have submitted.
    • Upon picking up your tickets, you will be asked to show the following information for identity verification.
      1. Order number
      2. Photo ID (ex: insurance card, passport or other forms of ID). Please note the name on the ID MUST BE THE SAME as the name registered in your membership.
  5. Orders that have been paid couldn’t be refunded if you exceed the time limit to collect your tickets.
  1. Please read our FAQ for the complete regulations on refunding tickets announced by Ministry of Culture. The rules of refund for this event is as follows.
  2. 5% of the ticket price will be charged as service fee for all refunded tickets unless the concert is cancelled due to force majeure.
  3. The tickets can be refunded but may not be exchanged. Please apply for a refund within 3 days after the ticket purchase. Ex:
    • If the purchase date is 2019/12/20, then the deadline for the refund application is 2019/12/23.
    • If the purchase date is 2019/12/21, then the deadline for the refund application is 2019/12/24.
  4. Refund Process:
    • When apply for ticket refund, customers who paid by cash or ATM transfer will be refunded in cash, and those who paid by credit card will get the refund from the credit card used.
    • Pay by Credit Card
      1. If the tickets have been picked up, please download and complete the ticket refund application form, and return the form with your original tickets by using registered mail to: tixCraft Customer Service Department 10F, No.270, Sec. 3, Nanjing E. Rd., Songshan Dist., Taipei City 10551, Taiwan. The ticket prices minus the refund service fee will be refunded to your credit card account.
      2. If the tickets have not been picked up yet, please download and complete the ticket refund application form and fax it to 02-8772-9853. The ticket prices minus the refund service fee will be refunded to your credit card account.
      3. It may take up to 20 working days (start from the date when the application is received) to complete the refund process by tixCraft. After the refund process is done, money will be sent to the credit card company. The time for each card issuing bank to process the credits back to your account is different. Please check with your card issuing bank for the actual time the refund to appear on the statement.
    • Pay by ATM Money Transfer
      1. If the tickets have been picked up, please download and complete the ticket refund application form. Please have one copy of your passbook (valid domestic account in Taiwan only) and the completed application form with your original tickets sent by registered mail to: tixCraft Customer Service Department 10F, No.270, Sec. 3, Nanjing E. Rd., Songshan Dist., Taipei City 10551, Taiwan. The copy of your passbook must show bank’s name and branch, account holder’s name and account number clearly.
      2. If the tickets have not been picked up yet, please download and complete the ticket refund application form. Please have one copy of your passbook (valid domestic account in Taiwan only) and the completed application form faxed to 02-8772-9853. The copy of your passbook must show bank’s name and branch, account holder’s name and account number clearly.
      3. The refund process may take up to 20 working days (start from the date when the application is received).
  5. Please check your order at "Order History" at tixCraft website after 5 working days. Your order status should be "Refund due to personal issues". If your order status does not change, please contact us immediately by phone or email for confirmation.

※Please read and agree to all the terms and conditions before placing the order. Purchasing or refunding is treated as fully agreeing to all the rules above.

BEWARE!
Before starting to book your tickets, please register at tixCraft, and verify your account with your mobile phone.
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