【Coldplay】常見問題;FAQ( 2016-12-07 )
- 現場取票需帶訂單編號及購票會員本人證件正本（身份證 or 健保卡 or 護照，必備）。
- 電腦配位是以最前面可售序號開始分配 , 若入場序號不連續者欲同時入場，您可選擇所持有的最後一個號碼一起排隊入場。
[For frequent asked questions we received recently, the answers are as follows.]
- tixCraft do not sent the confirmation email. Please log into tixCraft and click “訂單查詢 Order History”.
If your “訂單狀態 Order Status” is “等待配送-已確認付款” "等待現場取票-已確認付款" "等待配送-票券製作中", means the order is successful.
- The ticket of the concert is RFID card (looks like a credit card) and will begin to be sent in turn in late february.
- Overseas shipping service is not available. Foreigners could collect the tickets at the venue on the show date.
- If you order the ticket between Nov. 20 – Nov. 26 & Dec. 2 - Dec. 4, you can fill in your name on the ticket for memory. The name may not be changed after submitting.
- The detailed information about “Event Venue Collection” and "Admission" will be announced one week before the show date.
- "Event Venue Collection" please present the following document for identity verification (both required): Order number + Photo ID (ex: insurance card, passport or other forms of ID)-Please note the name on the ID MUST BE THE SAME as the name registered in your membership.
- The "seats" field represents entrance serial number for 2017 Coldplay events.
There are no seat during the show. The audience will be standing and enjoying the performance.
- The smallest available serial numbers are distributed first.
In case you have non-consecutive numbers in your order, you may choose to line up with the greatest number among those in your order.
For instance, someone got #123 and #367, they may line up at the position of #367 together.
If you have another questions, please email to email@example.com
Subject:【COLDPLAY】Order number XXXXXXX
(1) Order number
(2) Name of member
(3) ID number of member
(4) Question description